FAQs - Application

This section will help you to identify common issues encountered during installation or during an update of Haufe X360/Acumatica instance. Application logs are helpful to identify the problem and following points will help you to solve issues without any assistance.

❔ Not able to load Build Names and Versions

✔️ Please restart the tool and login with your CRM Credentials. Restart Service

❔ Application Installation/Update Progress is stuck at 20%

✔️ Application queue is full or broken and is not able to resume its operation. You need to delete a temporary file generated at the install location and restart the service.

  • Delete this file - C:Program FilesHaufeHX360lzdtbroker.db

  • Restart X360 Developer tool. Restart Service

❔ Application do not have sufficient permission to CREATE/RESTORE/DROP database

✔️ If you have installed the X360 Developer tool for the first time, then use the option to grant access to Local System Account Manage System Account Permissions

After applying script if you are still receiving the same error message then try to restart the service. Restart SQL Service

❔ Named Pipes Provider: Could not open a connection to SQL Server, Login timeout expired

✔️ If you receive this error, then it means that your local SQL Server is not working or you have selected an incorrect database server name. Select the correct database name before starting the installation/update process.

Please check also that the ODBC Driver for SQL Server requirement is met -> This can be verified on the Dependencies section.

❔ OSError: [WinError 145] The folder is not empty ‘C:\location\Website\Files

✔️ IIS or some other process on Windows might block some files on the mentioned location. This will cause application installation or update to fail.

  • Try manually deleting ‘C:\location\Website’ folder and retry application installation

❔ Bei der Konvertierung eines varchar-Datentyps in einen datetime-Datentyp liegt der Wert außerhalb des gültigen Bereichs

✔️ This happens if the datatime format is somehow changed on the local database. It should be ymd (set dateformat ymd) Make sure you have installed a SQL Server with English language (us_english) for the appropriate Login Account (usually NT-AUTORITÄTSYSTEM or NT-AUTHORITYSYSTEM - the same account the windows service ‘lzdservice’ (X360Developer Tool service) is running with) ‘Select @@language’ should return ‘us_english’ for this account. Use ‘SET language us_english’ see https://learn.microsoft.com/en-us/sql/t-sql/statements/set-language-transact-sql

❔ Snapshot restoration failed TargetTenant:<company>. Could not allocate space for object ‘x’.’x’ in database ‘database’ because the ‘PRIMARY’ filegroup is full

✔️ You may encounter this issue during restoration of a large snapshot on a local instance. In order to solve this problem please use the following steps,

  • Open SQL Management Studio

  • Login to the SQL Server

  • Right click on the Database -> Properties -> Files

  • Under ‘Autogrowth/Maxsize’ column, for each line set Maximum File Size = Unlimited

❔ ERROR: The command requires the extension azure-devops. Unable to prompt for extension install confirmation as no tty available. Run ‘az config set extension.use_dynamic_install=yes_without_prompt’ to allow installing extensions without prompt.

✔️ This occurs because of an old configuration of the Azure CLI and Azure DevOps Tool extension. In order to solve this problem, just reinstall Azure DevOps Extension using the X360 Developer Tool -> Azure DevOps Extension. Installing Azure DevOps extension under logged in user is not going to work. You have to install it using the tool itself. See Azure DevOps Extension for more information.

❔ ERROR: Die Benennung “C:Program” (oder “C:Haufe Lokale Instanzen”) wurde nicht als Name eines Cmdlet…

Error Message: Failed to execute command... C:\Program Files\Haufe Lokale Instanzen\Website\database\Migrations\F ...

✔️ The installation folder must not contain empty spaces. Please install the tool in a folder without empty spaces.

❔ ERROR: Konfigurationsfehler Die Konfigurationsdatei kann aufgrund unzureichender Berechtigungen nicht gelesen werden.

Error Message: Konfigurationsdatei \\?\C:\Users\MoorJ\Desktop\Tenants\Website\Files\web.config

✔️ Do not use a Users folder for the installation. Please install the tool in a folder like C:\hx360\myfirstinst\

❔ ERROR: The tool just does not start

✔️ This can occur if electron can’t start the gpu acceleration.

Try to launch the app from the Command Prompt.

  • Right click the app icon on the Desktop.

  • Choose tab “Shortcut”.

  • Copy the Target.

  • Paste the Target into the Command Prompt window.

If you get an error message with gpu_process_host.cc and / or GPU process launch failed:

  • Add the following to the end of the Target in the Shortcut tab of the Shortcut properties (with a space in between): --disable-gpu-sandbox

  • Click the buttons “Apply” and then “OK”

  • Double-Click the Shortcut again to see if it runs now.

FAQs
FAQs - Dependencies